Welcome to biotable.co.uk. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. Acceptance of Terms By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website. Changes to Terms We reserve the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes. Privacy Policy Your use of our site is also governed by our Privacy Policy, which can be found here. By using our site, you consent to the processing of your information as described in the Privacy Policy. Product Information We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that the product descriptions or other content available on the site are accurate, complete, reliable, current, or error-free. Order Acceptance Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.

Delivery Policy

Order Processing: 

Orders placed on our website, https://secure.bioeat.co.uk/, will be processed within 1-2 working days. Please ensure all order details are accurate to avoid delays.

Shipping Times:

We aim to ship your order within 2-3 working days after processing. Shipping times may vary depending on your location and the shipping method chosen at checkout.

Shipping Methods:

We offer various shipping options to meet your needs:

– Standard Shipping: Estimated delivery within 5-7 working days.

– Express Shipping: Estimated delivery within 2-3 working days.

Shipping Charges:

Shipping charges are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you confirm your purchase.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

Return Policy

Returns and Exchanges: 

If you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a refund or exchange. To be eligible for a return, items must be unused and in their original packaging.

Return Process:

1. Contact our customer service team at support@secure.bioeat.co.uk to initiate the return.

2. Pack the item securely and include the original receipt or proof of purchase.

3. Ship the item to the address provided by our customer service team.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

Return Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Non-Returnable Items:

Certain items, such as perishable goods and personalized products, cannot be returned. Please contact our customer service team for more information.

Shipping Policy

Order Confirmation:

 

After placing your order, you will receive an email confirmation. This email will include details of your order and a tracking number once the order has been shipped.

 

 

Delivery Address:

 

Please ensure your delivery address is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

 

 

Delayed or Lost Orders:

 

If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work with the shipping carrier to resolve any issues.

 

For further assistance, please contact us at support@secure.bioeat.co.uk or visit our website https://secure.bioeat.co.uk/. We are committed to providing the best service and ensuring your satisfaction with every purchase.